Hiring Automotive Service Advisor - Ewald CJDR

• Initiates automotive services and repairs by evaluating performance problems and services requested
  Verifies warranty and service contract coverage, developing estimates, writing repair orders, and
  maintaining customer rapport and records
  
• Ascertains automotive problems and services by listening to customer’s description of symptoms,
  clarifying description of problems, conducting inspections, taking test drives, checking vehicle
  maintenance records, and examining service schedules
  
• Develops estimates by costing materials, supplies, and labor
• Calculates customer’s payment, including deductibles
  
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs
  and services required
  
• Obtains approval signatures and enters RO into service database system
  
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining
  customer’s approval of estimates, obtaining and providing contact telephone numbers, answering
  questions and concerns, and arranging towing and temporary transportation
  
• Maintains automotive records by recording problems and corrective actions planned
  Participating in educational opportunities and reading manufacturers’ publications
• Enhances organization reputation by accepting ownership for accomplishing new and different
  requests; exploring opportunities to add value to job accomplishments

QUALIFICATIONS:

• 1+ years of experience in a service advisor role strongly preferred
  
• Experience or certification with Chrysler is a bonus
  
• Computer and point-of-sale proficiency
  
• Previous customer service experience
  
• Valid driver’s license with an acceptable driving record
  
• CDK and XTime knowledge a plus
  
• Good communication

• Great pay
  
• Full Insurance Program
  
• 401k with company match
  
• Paid holidays
  
• Paid vacations
  
• Advanced training
  
• In-house Courtesy Loaner Fleet for our customers